Shipping Policy

Shipping costs

In order to assure your continued satisfaction with our products, we want to clarify our shipping rates.

We often hear:
"I love your product! How do you calculate your shipping costs?"

Morrocco Method works hard to keep your shipping fees as low as possible. Actually, your shipping is free from Morrocco Method: we don't charge for boxes, packing materials, or even package handling labor. The fee you pay for shipping is that which is imposed by UPS and/or FedEx, and inquiries about shipping charges should be directed towards these companies. Please be assured that we are as concerned as you are by the high rates charged by the shipping carriers.

Shipping Policy

Shipping Methods

Rates are calculated by weight and destination. Please note our shipping estimates are not guaranteed. Once your order has shipped you will receive an email with your tracking information. Business days and processing times are counted as Monday through Friday. If you order after office hours on Friday, your order will not start processing until the following Monday. All time estimates listed below are not guaranteed if there are any issues during delivery that cause a delay, no type of refund or credit will be issued. If a package is returned back due to any reason (return to sender, refused package, invalid address, etc) we will contact the customer as soon as the package is received back at our facility, if we don't receive a response within 14 business days the package will be discarded and no refund or replacement will be issued.

United States Domestic Orders

Morrocco Method offers the following shipping methods for customers within the United States:

FedEx SmartPost

FREE SHIPPING
Takes 3-9 business days plus 1-2 business days processing time. We do not provide any support for these packages once they are shipped, we only provide tracking information. Once it is shipped, it is the customer's duty to track the package and check in with their local post office if there are any issues. Unfortunately if the package does not reach it's destination we cannot provide any refund or replacement unless we receive the package back. All FREE SHIPPING orders are shipped via FedEx SmartPost.1
FedEx Ground

FedEx Home Delivery
Takes 2-5 business days plus 1-2 business days processing time. [View estimated transit times]
FedEx 2Day Delivery by the end of the second business day plus 1-2 business days processing time.
FedEx Standard Overnight Next business day delivery by end of day plus 1-2 business days processing time.

International Orders

Morrocco Method offers the following shipping methods for our international customers:

FedEx International EconomyTakes 4-6 business days plus 1-2 business days processing time.2
FedEx International PriorityTakes 1-3 business days plus 1-2 business days processing time.2

An important note for our international customers: customs fees, import duty, and taxes will apply to your purchase and are not included in the price you pay to Morrocco Method; you must pay these when your order is delivered at your destination. Unfortunately, there is no way for us to predict these fees on our end. It is the customer's responsibility to track the package once it has been shipped and to contact the corresponding carrier to clear up any charges owed. International packages that are returned due to nonpayment or incorrect address will be refunded after the following fees are assessed: original shipping charges, return shipping charges, any duties and fees owed on the package, and a restocking fee. If the fees amount to more than the original package then no refund or replacement will be issued.

We now offer many of our products on Amazon CA and strongly suggest purchasing from it to avoid the excess shipping and duty charges.

We now offer many of our products on Amazon UK and strongly suggest purchasing from it to avoid the excess shipping and duty charges.

We now offer many of our products on Encompass Health Clinic and strongly suggest purchasing from them to avoid the excess shipping and duty charges.

1 This service combines the consistency and reliability of the FedEx Ground network with final delivery typically provided by the U.S. Postal Service. USPS will typically make the delivery within one to two business days after they receive it from FedEx.

2 Average performance to major markets. Actual transit time may vary for origin and destination. Any packages returned back to us due to incorrect address information, failure to pickup package, or nonpayment of customs fees will not be refunded any shipping charges and may incur additional charges.