Ordering & Shipping FAQ
How Long Does Your Shipping Process Normally Take?
We try our best to ship out orders within 1-2 business days after they are placed, however, orders placed over the weekend or during a big sale might incur some additional processing time. Transit time will be dependent on the shipping method chosen during checkout, for more information please refer... ↗️ Read More!
I Cannot Apply A Promotion Code. What Do I Do?
Most promotion code errors will display the error at the top of the page. If you don't see the promotion applied to your order after entering the code, scroll to the top of the page to see if there is a message displayed. If you are still experiencing problems when... ↗️ Read More!
I Did Not Receive An Order Confirmation Email. What Do I Do?
If you do not receive an order confirmation email, please be sure to check your spam folder first. If the email is not in your spam folder, please contact us at support@mmhair.com and we can look into the package for you. ↗️ Read More!
I Forgot To Apply A Promotion Code. Can I Still Receive My Discount?
Our general company policy is that all promotion codes must be applied during checkout. However, if you have forgotten to apply your promotion code please contact us immediately at support@mmhair.com and we will try our best to edit your order. Unfortunately if the order has already been shipped and billed... ↗️ Read More!
I Just Got An Email For An Item On Sale That I Ordered Yesterday, Can You Refund The Difference?
Unfortunately, since we run sales on a weekly basis we are unable to honor the sale price on past purchases.If your order has not shipped, please see our FAQ regarding cancelling an order. ↗️ Read More!
I Live In A Us Territory. Do I Qualify For Domestic Shipping?
Yes! If you live in a US territory, please select "United States" as your country and the territory as your state.
US territories
American Somoa
Guam
Northern Mariana Islands
Puerto Rico
US Virgin Islands
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I Live In Alaska or Hawaii. Do I Still Qualify For Free Shipping?
Unfortunately, we currently do not offer free shipping to Hawaii or Alaska. ↗️ Read More!
It's Past My Estimated Shipping Date. Where Is My Package?
Once your package ships, you will receive an email with the tracking number. You can track your package through the FedEx website using that number. Please note that the estimated shipping time does not include the 1-2 day processing time for all orders. Additionally, delivery estimations are done in business... ↗️ Read More!
Email Subscription Auto-Delivery Questions
How do I start a subscription? When adding an item to your cart, make sure that you first change the frequency to however often you would like to receive your auto delivery. This will start a subscription once your order has been placed. Make sure that you do this for... ↗️ Read More!
What Are The Terms And Conditions For Promotions and Discount Codes?
Unless stated otherwise promotions cannot be combined (used together on a transaction/sale) and are ONE TIME USE. This also applies to your MM Rewards. Reward points/redemption codes can not be combined with sales/promotions. Additionally some of our promotion codes are product specific and may only apply to individual products not... ↗️ Read More!
Why Was I Charged Twice After Checking Out With Paypal?
These are not actually charges but authorizations. When an order is placed using PayPal, there is an authorization placed on the account confirming the availability of funds for the amount of the purchase. That amount is held while we process the order and isn't charged until AFTER the order is... ↗️ Read More!