- How long will my package take to arrive?
United States Domestic Orders
- What are business days?
- Business days are counted as Monday-Friday, excluding any major holiday.
- How come the tracking number isn’t working?
- It may take up to 48 hours for the tracking information to display on the carrier’s website.
- What happens if my package does not arrive in the estimated timeframe?
- All time estimates are not guaranteed. The estimated time of delivery can be delayed due to weather and/or road conditions. The carrier’s website will often state if packages are being delayed due to weather. If there are any issues during delivery that cause a delay, no type of refund or credit will be issued.
- What happens if the package gets returned to sender?
Domestic: We will contact the customer as soon as the package is received back at our facility, if we don’t receive a response within 14 business days, the package will be discarded and no refund or replacement will be issued.
International: Packages that are returned due to nonpayment or incorrect address will be refunded after the following fees are assessed: original shipping charges, return shipping charges, any duties and fees owed on the package, and a restocking fee. If the fees amount to more than the original package, then no refund or replacement will be issued.
- What happens if my package is lost or stolen?
- Once the order has shipped, Morrocco Method is not responsible for lost or stolen packages that were marked as delivered. Please contact the carrier for any information regarding the delivery.
- For international orders, are customs fees, duties, or taxes included in the price?
- Customs fees, import duties, and taxes will apply to your purchase and are NOT INCLUDED in the price that you pay to Morrocco Method; you must pay these fees when your order is delivered at your destination. It is the customer’s responsibility to track the package once it has shipped and to contact the corresponding carrier to clear up any charges owed. However, In an effort to help facilitate the purchasing process for international customers we have made our product available via: Amazon in the UK, Upaya Naturals in Canada and Encompass Health in Australia. For additional international locations please refer to our Locations page.
1 This service combines the consistency and reliability of the FedEx Ground network with final delivery typically provided by the U.S. Postal Service. USPS will typically make the delivery within one to two business days after they receive it from FedEx.
2 Average performance to major markets. Actual transit time may vary for origin and destination. Any packages returned back to us due to incorrect address information, failure to pickup package, or nonpayment of customs fees will not be refunded any shipping charges and may incur additional charges.