Ordering & Shipping FAQ
Are Tax And Custom Fees Included In The Price?
For non-US customers, additional Tax, Customs Charges and other levies may be incurred by your local authorities, such as the Customs Authority, on your import, at applicable rates.Any such additional charges will not be included in your order and must be paid upon receiving your package. Unfortunately we are not... ↗️ Read More!
Can I Update My Shipping Address After I Have Placed My Order?
If the order has not shipped yet We can USUALLY update the shipping address. However, this is not always guaranteed as the package may not be shipped but has been packaged and labeled and on it's way out. To contact us regarding your shipping address please email in to email@example.com.... ↗️ Read More!
Do You Ship Internationally? If So, What Is The Cost?
Yes we do ship internationally. We ship to any country that FedEx International is able to ship to, with the EXCEPTION of the following countries: Argentina, Brazil, Italy, Mauritius, Mexico, Portugal and Spain. Shipping is based off address and weight and is calculated automatically during checkout. Simply just add items... ↗️ Read More!
Do You Ship To P.O. Box Or APO/FPO/DPO Addresses?
Yes. We ship to P.O. Box addresses via FedEx SmartPost, during checkout make sure to select the FedEx SmartPost option.APO/FPO/DPO are shipped via USPS. During checkout make sure to select the USPS option.If you have any issues selecting the correct shipping option during checkout please contact us immediately. ↗️ Read More!
How Can I Be Sure That My Order Went Through?
Once you have submitted your order, you will be taken to the order confirmation page which you can print for your records. You will also receive an email confirmation, usually within minutes. Use this email to review your order to make sure the details are correct. ↗️ Read More!
How Can I Check The Status Of My Order?
If you are a registered user on www.morroccomethod.com, simply sign in to your account to view your order history by date or order number. This allows you to browse your order history and track the status of all your orders. If you aren't a registered user at the website (checked... ↗️ Read More!
How Can I Change My Order?
Once an order is placed, it is not able to be cancelled. To make changes to your order before it is shipped out from our warehouse, please contact our customer service department at firstname.lastname@example.org. ↗️ Read More!
How Can I Pay For My Order?
We accept most common credit cards/debit card such as Visa, Mastercard, American Express and Discover. For your safety and security, we require you to enter your Card Verification Number (CVN) when paying by Credit Card. Additionally, we also accept payments via PayPal. ↗️ Read More!
How Do I Cancel My Order?
Unfortunately, you are not able to cancel your order once it has been placed. If you have made a mistake with your order and need to switch out items, please email our customer service team at email@example.com. Please make sure you include your full name, your order number, and a... ↗️ Read More!
How Do I Qualify For Free Shipping?
We are currently offering FREE SHIPPING on any orders OVER $79. The value must be reached after any discounts and before tax. Offer is limited within the contiguous United States. No coupon code is required, and the free shipping discount will be displayed during checkout.IMPORTANT NOTE: All FREE SHIPPING orders... ↗️ Read More!
How Do I Return Products?
We do not offer refunds or exchanges of any kind. We cannot accept returns as we cannot resell them, because we are a personal care products company.Our products are often mistaken to being just like chemical shampoos and conditioners or other "natural" products. This leads to a lot of people... ↗️ Read More!
How Long Does Your Shipping Process Normally Take?
We try our best to ship out orders within 1-2 business days after they are placed, however, orders placed over the weekend or during a big sale might incur some additional processing time. Transit time will be dependent on the shipping method chosen during checkout, for more information please refer... ↗️ Read More!